HOW THE RENTAL PROCESS WORKS

A 50% deposit is required to reserve your rental items. A rental agreement form must be filled out in our store at the time of reservation. Payment in full must be made 2 weeks prior to your event. *In the event your items are not paid off two weeks prior the rental will be cancelled and you will forfeit the deposit and any payments made towards the rental. A valid drivers license and credit card must be kept on file to be used for damaged, missing, or dirty items.

Deposits/returns/CLEANING

A refundable deposit will be required based on the items you are renting. Once the event is over and you return the items on the agreed upon date the items will be inspected and if they are returned in the condition they were picked up you will be refunded the deposit in full. If there are issues such as damaged items, missing pieces etc you will be charged based on the damage or value of missing items/pieces.  All items must be returned clean, sanitary, and in the same condition they were in upon receipt. If items are left in a full/dirty state you will charged a fee of $25 per item.

• Rush Orders for décor or rentals placed less than 2 weeks in advance will be charged a rush order fee starting at $50.
• Galaxy Party Rental LLC is not responsible if order does not arrive on time and there will be NO REFUNDS!

Cancellations

Items may be cancelled thirty days prior to the date of the event. Items less than 30 days from the event MAY NOT be cancelled, and must be paid in full. It’s important to note we have turned down all other potential clients once your event date is scheduled. Thus all deposits are not refundable within 30 days of the event.